Legal

Account & Data Deletion

Last updated: June 23, 2026

This page explains how to request deletion of your Ironji account and the personal data associated with it, including data collected through our apps — the Ironji Driver app (com.ironji.driverapp) and our customer app. You can either delete your whole account, or ask us to delete specific data without closing your account. You can request deletion at any time, even after uninstalling the app.

How to request deletion

You can request deletion of your Ironji Driver account and data in any of these ways:

In the app: open the Ironji Driver app, go to Profile → Delete account, and confirm. This sends an authenticated deletion request for your account.
By email: write to [email protected] from the address on your account, or include the phone number on your account so we can verify your identity.
Using the form below: complete the deletion request form on this page.

What we delete

When your request is verified and completed, we delete or irreversibly anonymize the personal data we hold about you. Depending on how you used Ironji, this includes:

Your account profile and identity details (name, phone number, email, national ID / passport number, date of birth).
Documents and photos you uploaded (driving licence, motor inspection certificate, vehicle insurance, yellow card, profile picture).
Your location history and movement data collected by the app.
Device and sign-in information (device identifiers, known-device records).
Your ratings and rating history.

What we keep, and why

Some records cannot be deleted immediately because we are legally required to keep them. After your account is deleted, the following are retained on a limited, lawful basis and then deleted or anonymized:

Data	Retention	Reason
Financial & accounting records (payments, invoices)	10 years, then anonymized	Legal/tax obligation (Rwanda Tax Procedures Law, 2023)
Security & sign-in audit logs	Limited period, then anonymized	Fraud prevention, account security, legal claims
Message delivery logs (SMS / WhatsApp / email)	Limited operational period at our messaging gateway	Delivery reliability, fraud prevention, support
Aggregated / anonymized statistics	Indefinite (no longer identifies you)	Service analytics and reporting

Personal identifiers in retained financial records are minimized so the records can no longer be used to identify you beyond what the law requires.

Deleting specific data without closing your account

You do not have to delete your whole Ironji Driver account to remove data. You can ask us to delete specific categories of the personal data we hold about you while keeping your account open. Send the request through any of the channels in How to request deletion (in the app, by email to [email protected], or using the form below), tell us which data you want removed, and we will action verified requests within 30 days.

On request, we can delete the following while your account stays active:

Location & movement history — the GPS and trip data collected by the app.
Uploaded documents and photos that are not legally required to operate your account (for example, your profile picture).
Ratings history — your ratings and rating history.
Analytics & device data — app-usage analytics and device identifiers associated with you.

Some data cannot be removed while your account remains open, because we need it to run your account or are legally required to keep it: legally-required driver documents (such as your driving licence, insurance and inspection certificate, which are needed to verify and operate an active driver account), financial and accounting records (kept for 10 years under the Rwanda Tax Procedures Law, then anonymized), and security and sign-in audit logs (kept for a limited period for fraud prevention and account security, then anonymized). If you want these removed as well, request full account deletion instead — note that removing required driver documents means your account can no longer operate, so it will be closed.

Timeline & verification

We complete verified deletion requests within 30 days. Because deletion is permanent, we first verify that the request comes from the account holder.

For requests made through the app, your identity is confirmed by your authenticated session. For email or web-form requests, we contact you to verify ownership of the account (for example, via the phone number on the account) before we proceed.

What happens after deletion

Your account is closed and you will no longer be able to sign in.
Your personal data is deleted or anonymized across our systems, except for the records listed above.
Reinstalling the app will not restore a deleted account; you would need to register again.

Submit a request

Request account & data deletion

Submit this form and our team will verify your identity and process your request within 30 days.

Prefer email? Contact us at [email protected]. For more on how we handle your data, see our Privacy Policy.